Access to Service Users' Home Policy Suite (CQC Regs 9, 12, 13, 17, 18, 20 | MCA 2005 | Key Safe Protocols)

Complete CQC-compliant Access to Service Users’ Home documentation suite, built by a practising Registered Manager operating a CQC Good-rated community care service with ISO 9001 and ISO 45001 certification.

What’s included — 4 documents, 13 forms

✔ Policy Template (ASH1) — comprehensive safeguarding policy covering agreed home entry protocols, no-response welfare-check escalation, forced-entry prohibition, emergency services routing, key and code audit controls, key safe code change governance under UK GDPR, lone worker safety under the Health and Safety at Work Act 1974, MCA capacity considerations for consent to entry, multi-service provider deputising arrangements, and quarterly governance oversight. Fully white-label and editable. Version 3.0.

✔ Excel Forms Workbook (ASH2) — 13 operational forms across 14 tabs (1 Contents index + 13 forms), each in a dedicated worksheet, cross-referenced within the policy body:

1. Home Entry Protocol Log (Form A) — master record of agreed entry protocols with per-service-user audit trail
2. No Response / Unable to Gain Access Incident Report (Form B) — full incident documentation with root cause analysis within 48 hours
3. Emergency Escalation Record (Form C) — emergency response documentation with forced-entry prohibition and 999 routing protocol
4. Key / Code Issue & Return Log (Form D) — audit trail for all key and code distribution, return, and loss reporting
5. Quarterly Home Entry Audit (Form E) — compliance audit of all home entry protocols and incidents under CQC Regulation 17
6. Staff Entry Competency Assessment (Form F) — individual worker competency in home entry procedures at induction and annually
7. Home Entry Risk Assessment (Form G) — per-service-user risk assessment for home access arrangements under CQC Regulation 12
8. Lone Worker Home Visit Safety Assessment (Form H) — personal safety risk assessment for workers visiting homes alone under HASAWA 1974
9. Key Safe Code Change Record (Form I) — audit trail for key safe code changes under UK GDPR and CQC Regulation 12
10. Service User Home Entry Satisfaction Survey (Form J) — dignity and satisfaction feedback on home entry practices under CQC Regulations 9 and 10
11. Quality Improvement Action Plan (Form K) — QIAP tracking all quality actions arising from audits, incidents, and complaints
12. Mock CQC Inspection — Home Entry Practices (Form L) — annual self-inspection using the CQC Single Assessment Framework key questions
13. Annual Governance Report — Home Entry (Form M) — Board-level governance summary for the accountable person

✔ Individual Word Forms (ASH3) — all 13 forms above as standalone, print-ready Word documents in fill-in format. Each form is self-contained with instructions and clearly labelled for day-one deployment.

✔ Master Implementation Checklist (ASH5) — comprehensive 42-item implementation checklist across 4 phases (Setup, Systems, Training, Governance). RAG-rated priority coding throughout (MUST / SHOULD / GOOD PRACTICE). Designed to be completed before going live and retained as CQC inspection evidence.

Regulatory coverage

• CQC Regulation 13 — Safeguarding service users from abuse and improper treatment, Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 — primary regulation, fully mapped throughout
• CQC Regulation 9 — Person-centred care (dignity in home entry, service user consent to entry arrangements)
• CQC Regulation 10 — Dignity and respect (home-entry satisfaction, cultural and personal preferences)
• CQC Regulation 12 — Safe care and treatment (risk assessment, key control, safe entry protocols)
• CQC Regulation 17 — Good governance (audit trail, quarterly governance reporting, Annual Governance Report, retention)
• CQC Regulation 18 — Staffing and training (competency assessment, induction and annual refresher, deputising arrangements)
• CQC Single Assessment Framework — aligned to Safe (S1 Learning culture, S2 Safeguarding, S5 Safe environments), Caring (C1 Kindness, compassion and dignity), and Well-Led (W5 Governance, management and sustainability) quality statements
• Health and Safety at Work Act 1974 — Lone worker safety duty, personal safety risk assessment, supervision of remote working
• Management of Health and Safety at Work Regulations 1999 — Risk assessment obligations for lone working and unfamiliar premises entry
• Mental Capacity Act 2005 and MCA Code of Practice — Consent to entry, best interests decision-making where capacity is impaired
• Care Act 2014 Section 42 — Safeguarding enquiry duty where home entry practices raise abuse or neglect concerns
• UK GDPR and Data Protection Act 2018 — Key safe code records, access credentials as personal data, retention and secure disposal
• Equality Act 2010 — Reasonable adjustments for service users whose protected characteristics affect entry arrangements
• Human Rights Act 1998 Article 8 — Right to respect for private and family life, home and correspondence — the foundational human right governing every entry decision

For all community services

Domiciliary care · Live-in care · Extra care housing · Supported living · Outreach · Day services · Reablement

Buy once — yours permanently

£84.99 one-time purchase. No subscription required. No renewal fees. Purchase once and deploy across your organisation.

Licence scope

This suite is licensed for use by the purchasing legal entity and any subsidiary undertakings registered under the same parent company at Companies House. The suite may be white-labelled with your organisational branding, customised to reflect your operational context, and deployed across your registered service types. The suite may not be resold, sublicensed, published to third-party platforms, or shared with providers outside your organisational group.

Why this suite

• Written by a practising Registered Manager operating a CQC Good-rated community care service with ISO 9001 and ISO 45001 certification
• Home entry is life-safety critical — a missed visit where the service user cannot be roused can result in death. CQC treats no-response incidents as a safeguarding priority, and inspectors routinely examine entry protocols, welfare check evidence, and emergency escalation records at every inspection
• No Response / Unable to Gain Access Incident Report (Form B) — structured incident documentation with root cause analysis within 48 hours, aligned to CQC Regulation 17 governance oversight and Patient Safety Incident Response Framework principles
• Emergency Escalation Record (Form C) — forced-entry prohibition embedded with a clear 999 routing protocol, protecting both service users and workers from criminal exposure under the Criminal Damage Act 1971
• Lone Worker Home Visit Safety Assessment (Form H) — personal safety risk assessment for workers under the Health and Safety at Work Act 1974 and Management of Health and Safety at Work Regulations 1999, including check-in protocols, dynamic risk assessment, and escalation triggers
• Key Safe Code Change Record (Form I) — treats access credentials as personal data under UK GDPR, with an audit trail for every code change, departing staff, and suspected compromise.
• Home Entry Satisfaction Survey (Form J) — operationalises CQC Regulation 9 person-centred care and Regulation 10 dignity requirements into measurable service user feedback, evidencing W1 Shared direction and culture and C1 Kindness, compassion and dignity quality statements.
• Quarterly Home Entry Audit (Form E) and Annual Governance Report (Form M) — systematic governance cycle feeding board-level accountability under CQC Regulation 17 and SAF W5 Governance, management and sustainability
• RAG-coded 42-item implementation checklist — priority MUST, SHOULD, and GOOD PRACTICE items so you know exactly what is mandatory for CQC compliance and what is quality enhancement
• Mock CQC Inspection — Home Entry Practices (Form L) — annual self-inspection structure using the Single Assessment Framework key questions, enabling pre-inspection readiness assurance
• Human Rights Act 1998 Article 8 anchoring — every entry decision framed against the right to respect for private and family life, home, and correspondence, the foundational legal standard for home access

File formats: 3 × Word (.docx) · 1 × Excel (.xlsx)

Delivered by: Care Franchising Compliance, a trading style of Care Franchising Limited (registered in England and Wales, Company No. 16271445).